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Laoself 🙂‍↕️
我很討厭那些認為自己消費者不需要考慮服務從業者心情的人。 永遠對出賣自己時間精力為別人提供服務的人心存感激,因為金錢作為compensation是無法與人的付出相對比的。在這個LLM當道的年代,human interaction變得尤為可貴。
最近兩次出境遊有一個觀察:各個評價平臺上抱怨服務不佳/歧視的人,往往留下的其他評論也都是服務不佳。
我的theory是如果人一直抱持著別人是要害我的心態,他的行為也會更容易招致別人的不耐煩和歧視態度。
我個人有限的客服經驗也告訴我,如果對方上來就是你必須給我解決問題/在嗎/怎麼沒人,我很難很有耐心解答。



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最近兩次出境遊有一個觀察:各個評價平臺上抱怨服務不佳/歧視的人,往往留下的其他評論也都是服務不佳。
我的theory是如果人一直抱持著別人是要害我的心態,他的行為也會更容易招致別人的不耐煩和歧視態度。
我個人有限的客服經驗也告訴我,如果對方上來就是你必須給我解決問題/在嗎/怎麼沒人,我很難很有耐心解答。

BY Laoself 🙂‍↕️


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