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Laoself 🙂‍↕️
我很討厭那些認為自己消費者不需要考慮服務從業者心情的人。 永遠對出賣自己時間精力為別人提供服務的人心存感激,因為金錢作為compensation是無法與人的付出相對比的。在這個LLM當道的年代,human interaction變得尤為可貴。
最近兩次出境遊有一個觀察:各個評價平臺上抱怨服務不佳/歧視的人,往往留下的其他評論也都是服務不佳。
我的theory是如果人一直抱持著別人是要害我的心態,他的行為也會更容易招致別人的不耐煩和歧視態度。
我個人有限的客服經驗也告訴我,如果對方上來就是你必須給我解決問題/在嗎/怎麼沒人,我很難很有耐心解答。



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最近兩次出境遊有一個觀察:各個評價平臺上抱怨服務不佳/歧視的人,往往留下的其他評論也都是服務不佳。
我的theory是如果人一直抱持著別人是要害我的心態,他的行為也會更容易招致別人的不耐煩和歧視態度。
我個人有限的客服經驗也告訴我,如果對方上來就是你必須給我解決問題/在嗎/怎麼沒人,我很難很有耐心解答。

BY Laoself 🙂‍↕️


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"Russians are really disconnected from the reality of what happening to their country," Andrey said. "So Telegram has become essential for understanding what's going on to the Russian-speaking world." Some people used the platform to organize ahead of the storming of the U.S. Capitol in January 2021, and last month Senator Mark Warner sent a letter to Durov urging him to curb Russian information operations on Telegram. Oh no. There’s a certain degree of myth-making around what exactly went on, so take everything that follows lightly. Telegram was originally launched as a side project by the Durov brothers, with Nikolai handling the coding and Pavel as CEO, while both were at VK. Telegram has become more interventionist over time, and has steadily increased its efforts to shut down these accounts. But this has also meant that the company has also engaged with lawmakers more generally, although it maintains that it doesn’t do so willingly. For instance, in September 2021, Telegram reportedly blocked a chat bot in support of (Putin critic) Alexei Navalny during Russia’s most recent parliamentary elections. Pavel Durov was quoted at the time saying that the company was obliged to follow a “legitimate” law of the land. He added that as Apple and Google both follow the law, to violate it would give both platforms a reason to boot the messenger from its stores. And while money initially moved into stocks in the morning, capital moved out of safe-haven assets. The price of the 10-year Treasury note fell Friday, sending its yield up to 2% from a March closing low of 1.73%.
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