Возвращаюсь с гневом по поводу «клиентоориентированности»
✔️Ты записываешься на маникюр за 3 дня Уведомлений в приложении, VK и WA похоже мало. Оставшиеся 3 дня администратор звонит каждый день и напоминает о предстоящем событии. Да, всегда разный сотрудник, но зачем это отслеживать. Клиенты же так «ждут».
✔️В день процедуры ты хочешь подвинуть запись на полчаса Администратор не отвечает ни в мессенджере, ни по телефону.
Подобное встречается и в крупном бизнесе.
❤️― делаемпост об ошибках в работе с клиентами в B2B
Возвращаюсь с гневом по поводу «клиентоориентированности»
✔️Ты записываешься на маникюр за 3 дня Уведомлений в приложении, VK и WA похоже мало. Оставшиеся 3 дня администратор звонит каждый день и напоминает о предстоящем событии. Да, всегда разный сотрудник, но зачем это отслеживать. Клиенты же так «ждут».
✔️В день процедуры ты хочешь подвинуть запись на полчаса Администратор не отвечает ни в мессенджере, ни по телефону.
Подобное встречается и в крупном бизнесе.
❤️― делаемпост об ошибках в работе с клиентами в B2B
#неb2b
BY Пиарим по-крупному
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But because group chats and the channel features are not end-to-end encrypted, Galperin said user privacy is potentially under threat. The gold standard of encryption, known as end-to-end encryption, where only the sender and person who receives the message are able to see it, is available on Telegram only when the Secret Chat function is enabled. Voice and video calls are also completely encrypted. Channels are not fully encrypted, end-to-end. All communications on a Telegram channel can be seen by anyone on the channel and are also visible to Telegram. Telegram may be asked by a government to hand over the communications from a channel. Telegram has a history of standing up to Russian government requests for data, but how comfortable you are relying on that history to predict future behavior is up to you. Because Telegram has this data, it may also be stolen by hackers or leaked by an internal employee. On Telegram’s website, it says that Pavel Durov “supports Telegram financially and ideologically while Nikolai (Duvov)’s input is technological.” Currently, the Telegram team is based in Dubai, having moved around from Berlin, London and Singapore after departing Russia. Meanwhile, the company which owns Telegram is registered in the British Virgin Islands. Telegram has become more interventionist over time, and has steadily increased its efforts to shut down these accounts. But this has also meant that the company has also engaged with lawmakers more generally, although it maintains that it doesn’t do so willingly. For instance, in September 2021, Telegram reportedly blocked a chat bot in support of (Putin critic) Alexei Navalny during Russia’s most recent parliamentary elections. Pavel Durov was quoted at the time saying that the company was obliged to follow a “legitimate” law of the land. He added that as Apple and Google both follow the law, to violate it would give both platforms a reason to boot the messenger from its stores.
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