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Директор по клиентскому сервису и цифровому опыту Группы «М.Видео — Эльдорадо» Дмитрий Марыкин рассказал Андрею Манакову, директору практики стратегического и операционного консалтинга Kept, о борьбе за покупателей с маркетплейсами, отношении к сотрудникам и поставщикам как к клиентам и переходе от визионерского к рациональному взгляду на технологии.

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Директор по клиентскому сервису и цифровому опыту Группы «М.Видео — Эльдорадо» Дмитрий Марыкин рассказал Андрею Манакову, директору практики стратегического и операционного консалтинга Kept, о борьбе за покупателей с маркетплейсами, отношении к сотрудникам и поставщикам как к клиентам и переходе от визионерского к рациональному взгляду на технологии.

🟣Читайте интервью на Kept Mustread.

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The Security Service of Ukraine said in a tweet that it was able to effectively target Russian convoys near Kyiv because of messages sent to an official Telegram bot account called "STOP Russian War." The fake Zelenskiy account reached 20,000 followers on Telegram before it was shut down, a remedial action that experts say is all too rare. During the operations, Sebi officials seized various records and documents, including 34 mobile phones, six laptops, four desktops, four tablets, two hard drive disks and one pen drive from the custody of these persons. The company maintains that it cannot act against individual or group chats, which are “private amongst their participants,” but it will respond to requests in relation to sticker sets, channels and bots which are publicly available. During the invasion of Ukraine, Pavel Durov has wrestled with this issue a lot more prominently than he has before. Channels like Donbass Insider and Bellum Acta, as reported by Foreign Policy, started pumping out pro-Russian propaganda as the invasion began. So much so that the Ukrainian National Security and Defense Council issued a statement labeling which accounts are Russian-backed. Ukrainian officials, in potential violation of the Geneva Convention, have shared imagery of dead and captured Russian soldiers on the platform. Telegram has gained a reputation as the “secure” communications app in the post-Soviet states, but whenever you make choices about your digital security, it’s important to start by asking yourself, “What exactly am I securing? And who am I securing it from?” These questions should inform your decisions about whether you are using the right tool or platform for your digital security needs. Telegram is certainly not the most secure messaging app on the market right now. Its security model requires users to place a great deal of trust in Telegram’s ability to protect user data. For some users, this may be good enough for now. For others, it may be wiser to move to a different platform for certain kinds of high-risk communications.
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