Our DM doors remain open to serve you!

via americanair / @AmericanAir

We truly regret the wait. There's only one direct portal for AAdvantage Customer Service. However, you can feel free to reach our via our Online Chat platform here: connectaa.co/pay.

via americanair / @AmericanAir

Our apologies for the less than stellar experience. We hope we haven't lost you, and look forward to a future opportunity to provide a more seamless experience.

via americanair / @AmericanAir

We can check for an update. Meet us in DMs with the flight details.

via americanair / @AmericanAir

We see from the DM you sent that our Customer Relations team has been in contact with you. Please reply to the last email they sent with the relevant receipts for reimbursement for their review.

via americanair / @AmericanAir

If you'd like us to double-check something, don't hesitate to meet us over in DMs.

via americanair / @AmericanAir

Our Lost and Found team are the best ones to assist so, it’s good to hear you’ve reported this to them. You'll be contacted as soon as there's a match.

via americanair / @AmericanAir

Thanks for bringing this to our attention. Meet us in DMs with your Confirmation code, and we’ll share your feedback for internal review.

via americanair / @AmericanAir

We didn't mean to put a dent in your plans today! Send us your Confirmation code in DMs and let's have a look at what's happening.

via americanair / @AmericanAir

Outstanding! This is what we like to hear. We’re happy you got the upgrade, and we’ll send kudos as recognition for the job well done. #AATeam

via americanair / @AmericanAir

We’re so sorry to hear about this! Please be sure to file a claim with our Lost and Found team here: bit.ly/LNF_form

via americanair / @AmericanAir

We see there's an ETD at 7:37p, we're available in DMs if you need assistance rebooking.

via americanair / @AmericanAir

We take feedback like this very seriously, please DM us the Confirmation code. We'd like to share this experience with the appropriate leadership.

via americanair / @AmericanAir

Please allow us to take a closer look! DM the Trip Credit details. We'll review and advise accordingly.

via americanair / @AmericanAir

What a pleasure to be able to share in your sentiments of positivity! We appreciate your kind words, and we hope to continue improving and adding light to your flights.

via americanair / @AmericanAir

Every interaction with a team member should be grounded in respect. Please DM us the Confirmation code and best email and phone number you can be reached at.

via americanair / @AmericanAir

We're here to listen and follow up. Please share the flight details, and your Confirmation code so we can check it out.

via americanair / @AmericanAir

This deeply concerns us, and we'd love for you to share the flight number so we can look into this.

via americanair / @AmericanAir

We're here for you, Austin. DM us the Confirmation Code and more about your experience.

via americanair / @AmericanAir

americanair / @AmericanAir
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